MI Reporting and Analytics

Data Powered Decision Making for Medical Information

The explosion of data in the pharma and healthcare industry has produced an unprecedented opportunity to strategically utilize data in the launch of medicinal products and aid the delivery of maximum care value.

Gaining target population visibility, defining the ideal path for market access and continuous monitoring of patient health outcomes with real-world evidence by leveraging the value of advanced data analytics will empower sponsors to gain the competitive advantage for discovering new medicines and delivering patient-centric care.

With decades of Medical Information expertise, we have helped several Pharma Companies generate valuable insights on their Customers, Products and Contact Center Operations from disparate Medical Information and Medical Affairs data sources to make intelligent scientific and business decisions.

How We Can Help

Our Service Value for Clients

MI Teams can develop a comprehensive understanding of Customers and their Medical Information Needs
Discover your potential customer base across the geographic locations, specialty, occupation, etc. and understand their medical information needs based on incoming MI requests across various channels for better HCP engagement and patient support

Discover the most commonly asked medical information requests from Customers for various topics such as Safety, Efficacy, Dosing and Administration, Adverse Events, Drug Storage, Indications, Clinical Studies, Publications, Off-label uses, etc.

Learn more about medical inquiries  submitted to internal stakeholders such as Medical Science Liaisons (MSL), Medical Sales, Commercial Reps and Market Access Teams

Explore opportunities to meet legal and regulatory expectations for processing solicited and unsolicited queries from Health Care Professionals (HCPs) and Consumers

Medical Analysis
Optimize Medical Information Content Development and Track Ongoing Content Usage Across Therapeutic Products
Define and track medical information content development and quality review time at a global level based on the Document Type, Sub Type and Classification

Identify knowledge gaps in existing FAQs, Standard Response Documents, Enclosures, etc. and discover opportunities to tailor new medical information content based on HCP and Patients requests
Leverage interactive dashboards to know content usage metrics for different types of customer inquiries and strategize on new content development and build scientific knowledge
Track Contact Center Performance and Medical Communications Operations Quality using KPIs
Define and track various Contact Center KPIs such as Inbound and Outbound Calls, Abandonment Rate, Calling Customer Satisfaction, Hold Times, Turnaround / Overdue Time, etc. to evaluate performance

Plan & manage call-center operations using medical inquiry call volume forecasting algorithms
* Medical Information Contact Centers can track and report adherence to Quality and Service Level Agreements
* Compile call metrics and have KPIs provide inputs on strategic direction for quality improvement initiatives
* Identify occurrence patterns of quality issues and knowledge gaps amongst agents as part of quality reporting and review outcomes

How Can we Help You