Begin your Digital Transformation Journey to Optimize Global Medical Communications
With a patient-centric outlook, Pharma companies and Contact Centers are seeking out new technology innovations focused on delivering more value in every HCP engagement and customer interaction across various channels. Providing accurate medical information to HCPs and Consumers at the right time requires a convenient and powerful technology for global Medical Communications.
SCIMAX MI is an intelligent medical information management system which can be leveraged by Pharma Medical Device and Contact Centers to collect, manage and respond to large volumes of medical inquiries (MIs), product complaints (PCs) and report potential adverse events (AEs) for all types of therapeutic areas including specialty and generic products.
Key Product Capabilities
As a highly configurable cloud solution, SCIMAX MI (Formerly known as MedInquirer) can easily tailored to facilitate your medical communications business process from local to regional and global level. Our purpose-built innovative features can automate and optimize several medical information business functions.
SCIMAX MI is a fully managed regulatory compliant cloud solution and supports over 14+ types of system integrations.
Robust Multi-Channel Case Intake
SCIMAX MI allows speedy case intake from a wide range of customer channels (Phone, Email, Chat, Mobile App, etc.). The intuitive user interface designed for contact center agents facilitates speedy case creation in a few seconds with features like duplicate search, CRM Contacts lookup, city zip code lookup and non-linear data entry
Rapid Medical Inquiry Fulfillment
Multiple MIs can be captured within a single case and responded within minutes using the pre-configured product / reporter specific FAQs and auto-selected standard response documents. The templatized response package creation with click and choose options eliminates manual transcribing errors.
Built-in Medical Communications Inbox and Case Correspondence
Execute all case level communications to cross-team members and customers directly within MedInquirer with pre-configured email templates while responding to Medical Information Requests. The MI Inbox saves a lot of time spend on manual drafting of emails and eliminates the cumbersome process of including source attachments and reports while processing Adverse Events and Product Complaints
Collaborative MI, AE and PC Case Management Workflows
Create Site / Region specific workflows for processing medical information requests, escalating different types of inquiries (On-label and Off-label) and transmitting Adverse Events and Product Complaints to other business groups Leverage robust case search options to filter, preview, work and route cases to different user groups and users
Commercial Reps and Medical Science Liaison Engagement
Execute all case level communications to cross-team members and customers directly within MedInquirer with pre-configured email templates while responding to Medical Information Requests. The MI Inbox saves a lot of time spend on manual drafting of emails and eliminates the cumbersome process of including source attachments and reports while processing Adverse Events and Product Complaints
Digital MI Content Management
SCIMAX MI has a built-in ‘Content Authoring’ module for new content creation, authoring, review and approval directly on the web with MS Word look and feel. You can easily configure and manage all product specific or site-specific FAQs, standard response letters, cover letters, enclosures, package inserts, posters etc.
MI Quality Assurance
SCIMAX MI allows you to perform both retrospective and prospective quality assurance activities. The built-in data validation and business rules can be configured to ensure that all case processing activities are performed with the highest quality as per your organization's process requirements.
Customer Data Privacy and Data Protection
Our system increases your company’s global compliance to GxP, HIPAA and EU-GDPR regulations with the setup of country specific data privacy rules. Your organization can conduct of business operations as per applicable data protection company policies with data encryption and ‘Right to Forget’ configurations.
Actionable Insights on Customers, Products, Content Usage and Operations
SCIMAX MI has a built-in reporting and analytics engine with over 40+ standard reports and 100+ analytical and operational dashboards. Prepare, share and export case data listings, interactive visual dashboards and summary metric reports across modules.
GxP Compliance and Sunshine Act Reporting
Has audit trail at Case level, response level, report level and administration level. The electronic records and electronic signatures defined and maintained within SCIMAX MI meets GxP regulatory compliance and FDA’s 21 CFR Part 11 requirements. The built-in reports are available to meet Sunshine Act reporting needs for sponsors and medical information call centers.
